Return Policy

1. Overview

At Bhaga, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the terms under which returns, exchanges, and refunds are accepted.

2. Eligibility for Returns

• Timeframe: Items must be returned within 7 days from the date of delivery.
• Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-returnable Items: Certain items are non-returnable, including but not limited to:
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary goods (e.g., underwear, swimsuits)
• Gift cards
• Downloadable software products
• Health and personal care items

3. Return Process

• Initiating a Return: To initiate a return, please contact our customer service team at vighnaharta.offical@gmail.com or 8608676868 with your order number and reason for return. We will provide instructions on how to proceed.
• Return Shipping:
• Seller Responsibility: If the return is due to an error on our part (e.g., wrong item, defective product), Bhaga will cover the cost of return shipping.
• Buyer Responsibility: If the return is for any other reason, the buyer is responsible for the cost of return shipping.
• Packaging: Please ensure that the item is securely packaged to avoid damage during transit. Include the original receipt or proof of purchase in the package.

4. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7 days.
• Refund Method: Refunds will be issued to the original method of payment. Depending on your bank or payment provider, it may take an additional 7 days for the refund to reflect in your account.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items returned with obvious signs of use, any item not in its original condition, damaged or missing parts for reasons not due to our error).

5. Exchanges

• Exchange Eligibility: If you need to exchange an item for the same product (e.g., different size or colour), please contact us within 7 days of receiving your order. Exchanges are subject to availability.
• Exchange Process: The process for exchanges is similar to returns. Contact our customer service team to initiate an exchange, and we will guide you through the steps.

6. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of delivery with a detailed description of the issue and, if possible, photographs of the damage or defect.
• Resolution: We will work with you to resolve the issue, which may include a replacement, refund, or other remedy as appropriate.

7. Items Returned Late

Any items returned after the 7-day return window may not be eligible for a refund or exchange. Late returns will be handled on a case-by-case basis at the discretion of Bhaga.

8. Non-Receipt of Refund

• Delayed Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at vighnaharta.offical@gmail.com .

9. Modifications to the Return Policy

Bhaga reserves the right to modify this Return Policy at any time. Any changes will be communicated to customers and will apply to purchases made after the effective date of the modification.

10. Contact Information

For any questions regarding our Return Policy, please contact us at vighnaharta.offical@gmail.com or 8608676868.