Privacy Policy

Last Updated August 08 2024,

1. Introduction

Welcome to Bhaga! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We may collect the following types of information from and about users:

• Personal Information: This includes information that can be used to identify you personally, such as your name, email address, phone number, shipping address, and payment information.
• Account Information: When you create an account on Bhaga, we collect your username, password, and other registration details.
• Transaction Information: We collect details of the transactions you carry out through our platform, including product orders and payment details.
• Technical Information: This includes your IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
• Usage Information: We collect information about how you use our platform, including the pages you visit, the time spent on our site, and other behavioural data.
• Location Information: With your consent, we may collect location data from your device to enhance your experience on our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your orders, manage your account, and provide customer support.
• To Improve Our Platform: To analyse usage patterns and improve the functionality, design, and content of our platform.
• To Communicate with You: To send you updates, newsletters, promotional materials, and other communications related to your use of our platform.
• To Process Payments: To process and manage payments for orders placed through our platform.
• To Ensure Security: To protect our platform, prevent fraud, and enforce our terms and conditions.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, and delivering products to you.
• With Sellers: If you purchase a product from a third-party seller on Bhaga, we may share your information with the seller to fulfil your order.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files that are stored on your device when you visit our site. They help us remember your preferences and improve our services.

• Types of Cookies We Use:
• Essential Cookies: Necessary for the functioning of our platform.
• Performance Cookies: Help us understand how users interact with our platform.
• Functional Cookies: Remember your preferences and settings.
• Advertising Cookies: Used to deliver relevant ads to you.
• Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

• Encryption: We use encryption protocols to protect your personal information during transmission.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Data Breaches: In the event of a data breach, we will notify you and the relevant authorities as required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: We retain your account information as long as your account is active.
• Transaction Information: We retain transaction details for record-keeping and compliance purposes.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at vighnaharta.offical@gmail.com.

9. Children's Privacy

Bhaga does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe that we might have any information from or about a child under 13, please contact us at vighnaharta.offical@gmail.com.

10. International Data Transfers

Bhaga is based in India, and your information may be transferred to, stored, and processed in a country different from your country of residence. We will take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date at the top of this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: vighnaharta.offical@gmail.com
• Phone: 8608676868
• Address: Building No./Flat No.: MKB Nagar NO. 467/75 Name Of Premises/Building: 7th Main Road Road/Street: 13th East Cross Street Locality/Sub Locality: Vyasarpadi City/Town/Village: Chennai District: Chennai State: Tamil Nadu PIN Code:600039